Reservation Service
Our Online Service Online Team

Provide installation, repair,

maintenance services, etc.
A Sound After-sales Service Management System Equipped with a 24/7 After-sales Service Team

Jiacui By establishing a training system for the local service team and building a real - time online network service center system, the company is accelerating the promotion of its global service layout. In response to core challenges in overseas markets such as legal compliance, language differences, and spare parts supply, the company innovatively adopts a collaborative model of "head - office experts + regional service providers". It has established warehousing and logistics nodes and standardized service processes in key markets. Meanwhile, through a digital platform, it realizes full - process visual monitoring of service work orders to ensure a 24 - hour rapid response capability.

Service Commitments
01
Jiacui customers enjoy company software upgrade service.
02
From the completion of installation and commissioning of Jiacui Optoelectronic products, there is a one-year free warranty under normal circumstances (excluding wearing parts).
03
24/7 Service Hotline
04
If it is beyond 500 kilometers, after-sales service personnel will arrive within 48 hours (except holiday), except for force majeure factors.
05
For customers outside of China, we are responsible for providing training for technical personnel and providing technical support 24/7.

Inquiry Form

×